1. Information we collect

We collect information necessary to provide our services, including your name, phone number, email address, business and contact details, booking information, website enquiry submissions, and call recordings and transcripts where call recording functionality is enabled.

We do not sell your information.

2. How we collect it

We collect information directly from customers, callers, online submission forms, phone calls, and through ongoing use of our services.

3. How we use it

We use the information we collect to deliver call handling and answering services, manage appointment bookings, relay messages, provide customer support, manage billing and administrative operations, improve our services, and meet applicable legal obligations.

4. Call recordings and transcripts

Calls may be recorded and transcribed where call recording features are enabled. Customers are responsible for providing any required notices or disclosures to callers and obtaining necessary consents for their own business operations in accordance with applicable laws.

5. Who we may share it with

We may share information with trusted third-party service providers who assist us in operating our service. These include providers of communications infrastructure, calendar systems, payment processing, web hosting, and customer support, strictly on a need-to-know basis to fulfill their functions.

6. Storage and security

We take reasonable steps to safeguard and protect the information in our custody from unauthorized access, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Access, correction and deletion requests

If you wish to request access to, correction of, or deletion of your personal information, please contact us at contact@frontlinevoice.co.

8. Questions and complaints

If you have questions, concerns, or complaints about our privacy practices or how your information is handled, please reach out to us at contact@frontlinevoice.co. All privacy inquiries will be carefully reviewed and responded to as appropriate.

9. Updates

This policy may be updated from time to time to reflect operational or regulatory changes. Please check this page periodically for the most current version.